Shipping & Delivery Info

Free delivery over R2000

Standard delivery on qualifying orders

Next-day in major metros

Johannesburg, Cape Town, Durban, Pretoria

Nationwide coverage

We deliver to all 9 provinces

1.Introduction

This page explains how delivery works on 1Click2Buy — including delivery areas, timeframes, fees, and what to do if something goes wrong. For information on returning an item, see our Returns & Refunds Policy.

2.Delivery Areas

We currently deliver to all nine provinces in South Africa. Delivery availability and estimated timeframes for a specific address are shown at checkout before you complete your order. Some remote or outlying areas may have longer delivery windows or limited courier coverage.

3.Delivery Times

Area	Estimated delivery
Major metros (Johannesburg, Pretoria, Cape Town, Durban)	1–2 business days
Other major towns & cities	2–4 business days
Outlying & rural areas	4–7 business days
Large or bulky items (furniture, appliances)	5–10 business days
Items from third-party sellers	Varies — shown on product page

These are estimates, not guarantees. Delivery times are calculated from the date your order is dispatched, not the date it was placed, and exclude weekends and public holidays.

4.Delivery Fees

Free delivery on orders over R500 (standard delivery, most areas);
Standard delivery fee applies to orders under R500, calculated at checkout based on weight, size, and destination;
Express delivery may be available at checkout for an additional fee where offered;
Large or bulky items may carry a separate delivery fee shown on the product page.

5.Order Tracking

Order confirmation — you’ll receive an email/SMS once your order is placed.
Dispatch notification — sent once your order leaves the warehouse, including a tracking link.
Track anytime — visit “My Orders” in your account or the Track My Order page and enter your order number.
Delivery confirmation — you’ll be notified once your order has been delivered.

6.Collection Points

In select areas, you may be able to choose a nearby collection point (locker or partner store) instead of home delivery at checkout. Items are typically held for 5–7 days before being returned to the sender.

7.Delays & Missed Deliveries

Occasionally, deliveries may be delayed due to courier volumes, weather, load shedding, incorrect address details, or stock availability. If your order hasn’t arrived within the estimated window, please check your tracking link first, then contact our support team.

If no one is available to receive the delivery, the courier will typically attempt redelivery or leave instructions for collection, depending on the courier partner used for your order.

8.Multiple-Item Orders

If your order contains items from different sellers or warehouses, they may be shipped separately and arrive on different days. You’ll receive individual tracking details for each shipment, and delivery fees (if applicable) are calculated per shipment at checkout.