Returns & Refunds Policy

30-day returns

On most items, from date of delivery

Refund to original payment

Processed within 7–10 business days of approval

Free returns on faulty items

We cover collection costs for defective or incorrect orders

1.Introduction

At 1Click2Buy, we want you to be happy with every purchase. This Returns & Refunds Policy explains how and when you can return an item, how refunds are processed, and what to expect along the way. This Policy forms part of our Terms & Conditions.

2.Return Eligibility

You may return most items within 30 days of the delivery date, provided that:

The item is unused, unworn, and in its original condition;
The item is in its original packaging, with all tags, manuals, and accessories included;
You provide proof of purchase (order number or receipt);
The item is not listed under Non-Returnable Items below.

3.Non-Returnable Items

For hygiene, safety, or practical reasons, the following items cannot be returned unless faulty or defective on arrival:

Category	Reason
Perishable goods (food, flowers, plants)	Cannot be resold once shipped
Intimate apparel, swimwear, earrings	Hygiene reasons
Personalized or custom-made items	Made specifically for your order
Opened cosmetics & skincare	Hygiene reasons
Digital downloads & gift cards	Non-physical, non-returnable once delivered/redeemed

4.How to Request a Return

Log into your account and go to “My Orders”, or use the “Track My Order” page.
Select the item you’d like to return and choose a reason from the dropdown.
Choose your preferred outcome — refund or exchange.
Print or save your return confirmation — you’ll receive collection or drop-off instructions by email.

Don’t have an account or need help? Contact our support team via the Contact Us page with your order number.

5.Collection & Shipping

Depending on the item and your location, we’ll either arrange a courier collection from your address or direct you to a drop-off point. Please repackage the item securely to prevent damage in transit.

For change-of-mind returns, a return shipping fee may be deducted from your refund unless otherwise stated at checkout. For faulty, damaged, or incorrect items, return shipping is free.

6.Inspection & Approval

Once we receive your returned item, our team will inspect it to confirm it meets the eligibility criteria in Section 2. This typically takes 2–5 business days. We’ll notify you by email once your return has been approved or, if declined, the reason why.

7.Refunds

Approved refunds are issued to your original payment method within 7–10 business days of approval. Depending on your bank or card issuer, it may take a few additional days for the funds to reflect in your account.

Original delivery fees are non-refundable unless the return is due to our error (e.g. faulty, damaged, or incorrect item).

8.Exchanges

Need a different size or colour? Select “Exchange” when submitting your return request. Exchanges are subject to stock availability — if the requested item is unavailable, we’ll process a refund instead.

9.Damaged, Faulty & Incorrect Items

If your item arrives damaged, faulty, or different from what you ordered, please notify us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a free collection and provide a full refund or replacement, at your choice, once verified.

10.Third-Party Seller Items

Some items on 1Click2Buy are sold and fulfilled by independent third-party sellers. These items follow the same core return window and process described in this Policy, though specific conditions (such as who covers return shipping) may be noted on the product listing. Our support team can assist if you’re unsure who to contact.

11.Your Statutory Rights

Nothing in this Policy limits your rights under the Consumer Protection Act, 2008, or the Electronic Communications and Transactions Act, 2002 — including your right to cancel certain online purchases within the statutory cooling-off period. Where this Policy offers more generous terms than the statutory minimum, the more generous terms apply.